Gilamon transforms how MSPs operate through intelligent automation that builds organizational knowledge, not just scripts.

We create self-improving ecosystems that capture tribal knowledge, optimize resources, and accelerate team development while giving you unprecedented operational control.

See everything. Control anything. Code nothing.

Command. Control. Transform.

Command. Control. Transform.

The MSP Knowledge Ecosystem Development

Foundation

  • Automated User Onboarding/Offboarding

  • Unassigned License Detection & Management

  • Initial AI Ticket Triage Automation

Growth

  • Intelligent Dispatch System

  • Resolution Analysis System

  • Initial Knowledge Capture Framework

  • Ticket Bundling & Prioritization Logic

Optimization

  • Comprehensive Skill Matrix Database

  • Intelligent Assignment Algorithm

  • Knowledge Gap Analysis

  • Coaching Automation Workflow

Intelligence

  • Long-Term Client Sentiment Analysis

  • Comprehensive Management Dashboard

  • Predictive Workload Analysis

  • Strategic Planning Tools

  • Self-Service Automation Control Interface

Unprecedented visibility.

Unmatched control.

Unrivaled results.

With decades immersed in operations, we've witnessed firsthand the challenges of tribal knowledge, inconsistent processes, and the constant struggle to scale without sacrificing quality. After providing professional services for dozens of MSPs and building hundreds of custom automations, we founded Gilamon with a simple vision: transform how MSPs operate by creating intelligent systems that build organizational knowledge, not just eliminate tasks.

We know that true automation isn't about replacing people, it's about elevating them. By developing systems that capture expertise, distribute knowledge, and optimize resources, we help MSPs break free from dependency on individual heroes while accelerating team-wide skill development.

Gilamon represents the culmination of years spent solving the real operational challenges MSPs and their clients face daily. We're passionate about creating solutions that don't just automate tasks but fundamentally transform how businesses operate and grow.

Contact Us

Ready to transform your MSP operations? Tell us about your biggest operational challenges, and we'll show you how our intelligent automation ecosystem can address them.

Let's start building automation that grows smarter with your business, together.